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Processus de choix construit du consommateur

Author

Listed:
  • James R.

    (Duke University)

  • Mary Frances
  • John W.

Abstract

La prise de décision du consommateur a suscité un intérêt majeur dans la recherche sur le consommateur, et les tendances du marché (changement technologique, explosion de l'information) impliquent que ce sujet continuera d'avoir une importance critique. Nous arguons que le choix du consommateur est en soi construit. En raison de capacités de traitement limitées, les consommateurs, souvent, n'ont pas de préférences existantes bien définies, mais les construisent en utilisant différentes stratégies dépendantes des nécessités liées à la fonction. Après avoir décrit le choix construit, les fonctions de décision du consommateur, et les stratégies de décision, nous proposons un modèle intégré pour comprendre le choix construit, puis passons en revue les preuves d'un choix construit du consommateur à la lumière de ce modèle, et identifions les lacunes de la connaissance qui suggèrent des recherches supplémentaires.

Suggested Citation

  • James R. & Mary Frances & John W., 2000. "Processus de choix construit du consommateur," Post-Print hal-02018594, HAL.
  • Handle: RePEc:hal:journl:hal-02018594
    DOI: 10.1177/076737010001500205
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