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Gérald Zaltman ou l'art de décrypter le consommateur

Author

Listed:
  • Eva Delacroix

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

Au cours de ses 50 années de carrière, Gérald Zaltman a contribué aux champs du comportement du consommateur et des études marketing, en 1) montrant ce que l'interdisciplinarité pouvait apporter à ces domaines ; en 2) vulgarisant pour les praticiens du marketing les récentes avancées en sciences comportementales ; et en 3) développant une méthodologie qui permet de comprendre le consommateur en profondeur (ZMET). Au fil de son expérience de scientifique du consommateur, Zaltman a analysé la relation entre chargé d'étude et responsable marketing, en mettant en avant les difficultés et les imperfections de cette relation. Ceci lui a permis de 4) formuler des recommandations pour améliorer la relation entre instituts d'études et responsables marketing, afin que ces derniers puissent tirer pleinement profit de leurs données d'études.

Suggested Citation

  • Eva Delacroix, 2016. "Gérald Zaltman ou l'art de décrypter le consommateur," Post-Print hal-01895718, HAL.
    • Handle: RePEc:hal:journl:hal-01895718
    as

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