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Evaluer la prise en compte des connaissances tacites dans un système d'information. Vers un système d'information et de connaissance

Author

Listed:
  • Pierre-Emmanuel Arduin

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

  • Michel Grundstein
  • Camille Rosenthal-Sabroux

    (LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

This paper introduces an approach in order to evaluate the level of tacit knowledge consideration within an information system. The presented approach relies on unexpected theories in the area of information systems assessment such as ethnographic workplace study and incommensurability of interpretative frameworks seen as the source of communication breakdown within information systems. Relying on the measurement framework from the international standard ISO/IEC 15504, we propose an approach in order to evaluate how much tacit knowledge is considered within an information system. A case study will illustrate the use of this approach, which is currently tested within several large companies, and could be improved in future works, what is discussed at the end of this paper.

Suggested Citation

  • Pierre-Emmanuel Arduin & Michel Grundstein & Camille Rosenthal-Sabroux, 2013. "Evaluer la prise en compte des connaissances tacites dans un système d'information. Vers un système d'information et de connaissance," Post-Print hal-01507100, HAL.
    • Handle: RePEc:hal:journl:hal-01507100
    DOI: 10.3166/isi.18.3.121-148
    as

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