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Argumentative Agents for Service-Oriented Computing

Author

Listed:
  • Maxime Morge

    (LIFL - Laboratoire d'Informatique Fondamentale de Lille - Université de Lille, Sciences et Technologies - Inria - Institut National de Recherche en Informatique et en Automatique - Université de Lille, Sciences Humaines et Sociales - CNRS - Centre National de la Recherche Scientifique, SMAC - Systèmes Multi-Agents et Comportements - CRIStAL - Centre de Recherche en Informatique, Signal et Automatique de Lille - UMR 9189 - Centrale Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, Dipartimento di Informatica [Pisa] - University of Pisa - Università di Pisa, DI - Dipartimento di Informatica [Pisa] - University of Pisa - Università di Pisa)

  • Bromuri Stefano
  • Francesca Toni

    (Department of Computing - Imperial College London)

  • Jarred Mcginnis

    (Logomachy Ltd - DCS - Department of Computer Science - King‘s College London)

  • Paolo Mancarella

    (DI - Dipartimento di Informatica [Pisa] - University of Pisa - Università di Pisa, no affiliation - no affiliation)

  • Kostas Stathis

    (Department of Computer Science [Royal Holloway] - RHUL - Royal Holloway [University of London])

Abstract

In this paper, we claim that the online selling can be improved if the experience of the customer is closer to the one in a retailing store. For this purpose, we aim at providing a virtual selling agent that is proactive and adaptive. Our proactive dialogical agent initiates the dialogue, uses marketing strategies and drives the inquiring process for collecting information in order to make relevant proposals. Moreover, our virtual seller is adaptive since she is able to adjust her behaviour according to the buyer profile.

Suggested Citation

  • Maxime Morge & Bromuri Stefano & Francesca Toni & Jarred Mcginnis & Paolo Mancarella & Kostas Stathis, 2013. "Argumentative Agents for Service-Oriented Computing," Post-Print hal-00826480, HAL.
    • Handle: RePEc:hal:journl:hal-00826480
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    Cited by:

    1. Maxime Morge & Paolo Mancarella, 2014. "Arguing over Goals for Negotiation: Adopting an Assumption-Based Argumentation Decision Support System," Group Decision and Negotiation, Springer, vol. 23(5), pages 979-1012, September.

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