IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-00480844.html
   My bibliography  Save this paper

The Effect of Members' Satisfaction with a Virtual Community on Member Participation

Author

Listed:
  • Kristine de Valck

    (Erasmus University Rotterdam)

  • Fred Langerak
  • Peter C. Verhoef
  • Peeter Verlegh

Abstract

The authors develop a four-dimensional scale to measure members' satisfaction with virtual communities. The dimensions consist of members' satisfaction with member-member interactions, organizer-member interactions, organizer-community interactions, and the community's site. Using a sample of 3605 members of a virtual community the authors investigate the effect of each satisfaction dimension on member participation and the moderating effect of membership length on the links between the satisfaction dimensions and member particip ation. The results reveal that satisfaction with member-member interactions, organizer-member interactions and the community's site have positive effects on member participation. Satisfaction with organizer-community interactions has no effect on member participation. The findings also show that the linkages between the satisfaction dimensions and member participation are moderated by membership length.

Suggested Citation

  • Kristine de Valck & Fred Langerak & Peter C. Verhoef & Peeter Verlegh, 2004. "The Effect of Members' Satisfaction with a Virtual Community on Member Participation," Post-Print hal-00480844, HAL.
    • Handle: RePEc:hal:journl:hal-00480844
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Marianna Sigala, 2009. "E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support," The Service Industries Journal, Taylor & Francis Journals, vol. 29(10), pages 1341-1358, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-00480844. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.