Tjai Nielsen (The George Washington University School of Business) Eric Sundstrom (University of Tennessee, Knoxville)
Abstract
This longitudinal field study assesses relationships among organizational citizenship behavior (OCB), task interdependence, and performance in work teams. As predicted, measures of team OCB - collected from both team members and customers - correlated positively with concurrent team performance and subsequent performance - using criterion data from both team leaders and team customers. Task interdependence moderated the positive relationship of team OCB with subsequent team performance. The results, based on multi-source measures of both team OCB and team performance, collected on two occasions, extend the current research on OCB from the individual to the team level.
Download Info
To download:
If you experience problems downloading a file, check if you have the
proper application to
view it first. Information about this may be contained
in the File-Format links below. In case of further problems read
the IDEAS help
page. Note that these files are not on the IDEAS
site. Please be patient as the files may be large.
Publisher Info
Paper provided by School of Business, The George Washington University in its series Working Papers with number
0009.