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Rostering at a Dutch Security Firm

Author

Listed:
  • Freling, R.
  • Piersma, N.
  • Wagelmans, A.P.M.
  • van de Wetering, A.

Abstract

The roster planning process at the Dutch security firm NVD was traditionally carried out by hand. A few years NVD was traditionally carried out by hand. A few years ago, because of changing labor laws in the Netherlands, this became practically impossible. We developed a decision support system which has four main modules. The first one checks given rosters for feasibility with respect to the complicated rules of the current Collective Labor Agreement. A second module generates feasible rosters. The third one evaluates each roster with respect to its cost and ergonomic criteria. Finally, the fourth module uses mathematical programming based methods to select high quality rosters. The DSS has received rave reviews from upper management, security employees as well as the planners, who have gained enormous insight into the planning process. The DSS is currently being implemented and will be operational within the near future.

Suggested Citation

  • Freling, R. & Piersma, N. & Wagelmans, A.P.M. & van de Wetering, A., 2001. "Rostering at a Dutch Security Firm," ERIM Report Series Research in Management ERS-2001-37-LIS, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    • Handle: RePEc:ems:eureri:105
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    More about this item

    Keywords

    applications; decision support systems; information systems; integer; labor; programming; search and surveillance;
    All these keywords.

    JEL classification:

    • C44 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Operations Research; Statistical Decision Theory
    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management
    • R4 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Transportation Economics

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