IDEAS home Printed from https://ideas.repec.org/p/ehl/lserod/55253.html
   My bibliography  Save this paper

The state of e-services delivery in Kuwait: opportunities and challenges

Author

Listed:
  • Kraetzschmar, Hendrik
  • Lahlali, El Mustapha

Abstract

This paper reviews the state of e-government services delivery in Kuwait as of 2011. Disaggregating e-government to its component units, it compares and contrasts the functionality and maturity of e-services provided on individual ministry websites and the Kuwait Government Online (KGO) portal, which was established in 2008 to provide a ‘one-stop’ centre for government-to-citizens (G2C) and government-to-business (G2B) interactions and transactions. Drawing on field research in the country, the paper argues that whilst significant strides have been made in the development of e-government since the early 2000s, key challenges remain in the delivery of user-friendly and customer-oriented web-based e-services to citizens and residents. These pertain to an incomplete synchronization of e-services between the KGO portal and individual ministry websites, the limited availability of full e-services across government agencies, the absence of any integrated e-services involving multiple agencies, and the questionable value of some of the e-services provided. According to the authors, progress in the development of integrated e-services is impeded not so much by technological barriers, or by human capacity problems and levels of information and computer technology (ICT) usage, as by the absence of an enabling regulatory environment and the limited efforts presently made by government agencies at cross-departmental cooperation.

Suggested Citation

  • Kraetzschmar, Hendrik & Lahlali, El Mustapha, 2012. "The state of e-services delivery in Kuwait: opportunities and challenges," LSE Research Online Documents on Economics 55253, London School of Economics and Political Science, LSE Library.
    • Handle: RePEc:ehl:lserod:55253
    as

    Download full text from publisher

    File URL: http://eprints.lse.ac.uk/55253/
    File Function: Open access version.
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Alexander Pons, 2004. "E-Government for Arab Countries," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 7(1), pages 30-46, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Masud Rana & Gazi Md. Shakhawat Hossain & Maruf Hasan, 2020. "Effectiveness of entrepreneurship skill development training – A case study at RUDSETI in Chitradurga District, Karnataka," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 11(3), pages 30-44, September.

    More about this item

    JEL classification:

    • F3 - International Economics - - International Finance
    • G3 - Financial Economics - - Corporate Finance and Governance

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ehl:lserod:55253. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: LSERO Manager (email available below). General contact details of provider: https://edirc.repec.org/data/lsepsuk.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.