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Mesures de performance opérationnelle et prise de décision au sein des réseaux de distribution: l’outil au service du manager

Author

Listed:
  • Aude Hubrecht-Deville

    (Université de Bourgogne)

  • Hervé Leleu

    (CNRS-LEM, Université Catholique de Lille)

Abstract

(VF)Dans ce papier nous discutons l’adaptabilité des indicateurs de performance opérationnelle à l’environnement organisationnel, décisionnel et stratégique des entités évaluées. L’application empirique est réalisée sur une population de 1585 agences bancaires à partir de données issues de l’exercice comptable 2005. A l’aide d’une analyse factorielle nous montrons qu’il existe de la cohérence entre les différents indicateurs mais qu’ils ne sont pas substituables entre eux dans le sens où chacun répond à un contexte managérial.(VA) In this paper we examine the way to adapt the operational performance index to the organisational, decisional and strategic environment of the evaluated entities. The empiric application is realised on a population of 1585 bank branches (the data are from the year 2005). By using a factor analysis we show that there is coherence between the different operational indexes but they are not substitutes in the meaning that each of them corresponds to a managerial context

Suggested Citation

  • Aude Hubrecht-Deville & Hervé Leleu, 2007. "Mesures de performance opérationnelle et prise de décision au sein des réseaux de distribution: l’outil au service du manager," Working Papers CREGO 1071107, Université de Bourgogne - CREGO EA7317 Centre de recherches en gestion des organisations.
    • Handle: RePEc:dij:wpfarg:1071107
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    More about this item

    Keywords

    fonction-distance; performance opérationnelle; productivité; efficience; réseaux de distribution; agences bancaires; distance function; operational performance; productivity; efficiency; retail network; bank. branches.;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other

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