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The Power of Trust: Designing Trustworthy Machine Learning Systems in Healthcare

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  • Fecho, Mariska
  • Zöll, Anne

Abstract

Machine Learning (ML) systems have an enormous potential to improve medical care, but skepticism about their use persists. Their inscrutability is a major concern which can lead to negative attitudes reducing end users trust and resulting in rejection. Consequently, many ML systems in healthcare suffer from a lack of user-centricity. To overcome these challenges, we designed a user-centered, trustworthy ML system by applying design science research. The design includes meta-requirements and design principles instantiated by mockups. The design is grounded on our kernel theory, the Trustworthy Artificial Intelligence principles. In three design cycles, we refined the design through focus group discussions (N1=8), evaluation of existing applications, and an online survey (N2=40). Finally, an effectiveness test was conducted with end users (N3=80) to assess the perceived trustworthiness of our design. The results demonstrated that the end users did indeed perceive our design as more trustworthy.

Suggested Citation

  • Fecho, Mariska & Zöll, Anne, 2023. "The Power of Trust: Designing Trustworthy Machine Learning Systems in Healthcare," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 138903, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:138903
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/138903/
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