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La administración del servicio

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  • Enrique Barriga

Abstract

Este trabajo pretende analizar los principales factores de éxito en la administración del servicio de formación universitaria de directivos de Pymes. Consta de seis partes. La primera, plantea el objetivo del trabajo. En la segunda parte, se analizan las consideraciones que justifican el trabajo. La tercera, presenta algunos elementos conceptuales relacionados con el servicio. En la cuarta parte, se realiza un breve análisis del mercado de formación universitaria de directivos de Pymes en Colombia. En la quinta parte se analizan los principales aspectos de las fases del proceso de formación, de directivos de Pymes claves para lograr una gestión exitosa del servicio. Por último se presentan unas reflexiones finales.

Suggested Citation

  • Enrique Barriga, 1995. "La administración del servicio," Documentos de Trabajo de Valor Público 11139, Universidad EAFIT.
    • Handle: RePEc:col:000122:011139
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