Heiko Breitsohl () (Schumpeter School of Business and Economics University of Wuppertal)
Abstract
Organizational crises can be conceptualized as interactions between organizations and stake-holders around the breach and reestablishment of common norms and social codes, i.e. per-ceptions of legitimacy. This paper contributes to the understanding of organizational crises by exploring the roles of dimensions of legitimacy in organizational crises as well as the role of different reactions in the resolution of crises. Results of two qualitative multiple-case studies based on analyses of media reports are presented. They suggest that crises are indeed charac-terized by a loss in legitimacy, the specific dimensions depending on the type of crisis. More-over, results support the notion that the type as well as the timing of organizational reactions to crises is relevant to the effective handling of threatening events.
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Publisher Info
Paper provided by Universitätsbibliothek Wuppertal, University Library in its series Schumpeter Discussion Papers with number
sdp09007.