IDEAS home Printed from https://ideas.repec.org/p/afr/wpaper/2021-003.html
   My bibliography  Save this paper

All-Inclusiveness and End-User Satisfaction in Student Housing Nexus: Cognitive Dissonance Perspective

Author

Listed:
  • Elvis Attakora-Amaniampong
  • Appau Williams Miller
  • Callistus Tengan

Abstract

Purpose: Drawing on the social support role’s research gap of the cognitive dissonance theory, this study assessed the satisfaction of all-inclusiveness among Student with Disability living in off- campus student housing in Ghana.Methodology: SWD satisfaction data were collected through survey, face-face interview, and participant observation among off-campus student housing in six public and private universities in Ghana. Using the universal building design requirements (UDRs), a confirmatory factor analysis and multivariate regression were used to determine UDRs satisfaction among SWD.Findings: The results showed that there exist 11 inbuilt and 9 externals UDRs among off-campus student housing in Ghana. The satisfaction level revealed that out of 11 inbuilt UDRs, SWD are satisfied with only 5. Aside, SWDs were satisfied with 5 out of 9 external UDRs. Among them, only 50.5% off campus student housing has slip-floor resistance in the buildings which forms the highest availability among the inbuilt UDRs. Again, 33% of student housing has a clear signage which was the highest among the external UDRs. These provided some psychological effects on SWD across the study locations.Practical implications: Results suggested that effective review of structural design and permitting process may influence all-inclusiveness and compliance among student housing investors in Ghana.Originality: This study uniquely adds to all-inclusiveness among off-campus student housing studies than earlier studies which focusses mostly on on-campus educational facilities. The assessment of UDRs satisfaction among SWD contributes to the social support discourse of cognitive dissonance theory in the housing subsector. Again, this study deviates from health and legal studies associated to disabilities in Ghana.

Suggested Citation

  • Elvis Attakora-Amaniampong & Appau Williams Miller & Callistus Tengan, 2021. "All-Inclusiveness and End-User Satisfaction in Student Housing Nexus: Cognitive Dissonance Perspective," AfRES 2021-003, African Real Estate Society (AfRES).
    • Handle: RePEc:afr:wpaper:2021-003
    as

    Download full text from publisher

    File URL: https://afres.architexturez.net/doc/oai-afres-id-2021-003
    Download Restriction: no
    File URL: https://afres.architexturez.net/system/files/afres2021-amaniampong.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Teresa Gajewska & Dominik Zimon & Grzegorz Kaczor & Peter Madzík, 2019. "The impact of the level of customer satisfaction on the quality of e-commerce services," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 69(4), pages 666-684, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Eduardo Álvarez-Miranda & Jordi Pereira, 2021. "A Districting Application with a Quality of Service Objective," Mathematics, MDPI, vol. 10(1), pages 1-21, December.
    2. Chiara Mazzocchi & Luigi Orsi & Guido Sali, 2021. "Consumers’ Attitudes for Sustainable Mountain Cheese," Sustainability, MDPI, vol. 13(4), pages 1-17, February.
    3. Yingxue Xia & Hong-Youl Ha, 2021. "Does Customer Orientation Matter? Direct and Indirect Effects in a Service Quality-Sustainable Restaurant Satisfaction Framework in China," Sustainability, MDPI, vol. 13(3), pages 1-16, January.
    4. Kateryna Lysenko-Ryba & Dominik Zimon, 2021. "Customer Behavioral Reactions to Negative Experiences during the Product Return," Sustainability, MDPI, vol. 13(2), pages 1-14, January.
    5. Goran Avlijas & Vesna Vukanovic Dumanovic & Miljan Radunovic, 2021. "Measuring the Effects of Automatic Replenishment on Product Availability in Retail Stores," Sustainability, MDPI, vol. 13(3), pages 1-14, January.

    More about this item

    Keywords

    social support; student housing; universal building design requirements; User satisfaction;
    All these keywords.

    JEL classification:

    • R3 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - Real Estate Markets, Spatial Production Analysis, and Firm Location

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:afr:wpaper:2021-003. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Architexturez Imprints (email available below). General contact details of provider: https://edirc.repec.org/data/afresea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.