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The Implementation Of A Knowledge Sharing And Collaboration Platform In A Global Environmental Consulting Firm Using Web 2.0 And Dervin'S Sense Making Methodology

In: Knowledge Management Competencies and Professionalism

Author

Listed:
  • BONNIE CHEUK

    (ERM, Global Head of Knowledge & Information, 8 Cavendish Square, London, W1G 0ER, United Kingdom)

Abstract

This paper reports on the implementation of a knowledge sharing and collaboration platform by a global environmental consultancy firm. ERM's global knowledge sharing portal (Minerva) was rolled out after a nine-month joint project between the company's IT department and its Global Knowledge Sharing (KS) Team. Minerva makes extensive use of Web 2.0 technologies to improve enterprise productivity and its design was informed by Dervin's Sense-Making Methodology. In this paper, the author argues that in order to fully embrace Web2.0, the leaders have to adopt Leadership 2.0 and a user-centric communications culture.

Suggested Citation

  • Bonnie Cheuk, 2008. "The Implementation Of A Knowledge Sharing And Collaboration Platform In A Global Environmental Consulting Firm Using Web 2.0 And Dervin'S Sense Making Methodology," World Scientific Book Chapters, in: Suliman Hawamdeh & Kimberly Stauss & Franz Barachini (ed.), Knowledge Management Competencies and Professionalism, chapter 22, pages 255-271, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812837578_0022
    as

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