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Total Knowledge Management System: Combining Technological and Social Aspects

In: Knowledge Management Through the Technology Glass

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  • Meliha Handzic

    (The University of New South Wales, Australia)

Abstract

In this chapter we take a holistic view of knowledge management systems (KMS) where technological and social aspects are considered together. First, a brief discussion of major social factors (organisational leadership, culture and measurement) is added to earlier discussion of KM technologies in Chapter 2. Then, the results of an empirical study are presented reporting on the knowledge workers' perceptions of their organisation's socio-technical KMS. The study is carried out in the context of an academic school. The main findings reveal a relatively greater perceived importance of social compared to technical aspects of KMS. The findings also indicate a relatively poorer perceived implementation of social than technical aspects of the KMS within the case school.

Suggested Citation

  • Meliha Handzic, 2005. "Total Knowledge Management System: Combining Technological and Social Aspects," World Scientific Book Chapters, in: Knowledge Management Through the Technology Glass, chapter 14, pages 221-235, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812567123_0014
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