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Knowledge Maps: Locating and Acquiring Expert Advice

In: Knowledge Management Through the Technology Glass

Author

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  • Meliha Handzic

    (The University of New South Wales, Australia)

Abstract

This chapter focuses on knowledge mapping technology. First, it examines the concept and types of knowledge maps. Then it reports the development effort and results of an empirical examination of the usefulness of a competency map in locating and acquiring expert knowledge to support decision-making. Results indicate that the expert competency map was quite useful in enhancing user's knowledge of the decision task and led to improved decision performance. Subjects tended to perform significantly better with the map irrespective of expert group, but needed less time to do the task with a group of similar experts.

Suggested Citation

  • Meliha Handzic, 2005. "Knowledge Maps: Locating and Acquiring Expert Advice," World Scientific Book Chapters, in: Knowledge Management Through the Technology Glass, chapter 5, pages 73-88, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812567123_0005
    as

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