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Managing Service Innovation: Variations of Best Practice

In: Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives

Author

Listed:
  • Joe Tidd

    (SPRU, University of Sussex, Brighton BN1 9RF, U.K.)

  • Frank M. Hull

    (Fordham University Graduate School, Lincoln Center Campus, 113 West 60th Street, New York 10023, USA)

Abstract

The following sections are included:IntroductionTheoretical FrameworkResearch MethodsResultsDiscussionSummary and Conclusion

Suggested Citation

  • Joe Tidd & Frank M. Hull, 2003. "Managing Service Innovation: Variations of Best Practice," World Scientific Book Chapters, in: Joe Tidd & Frank M Hull (ed.), Service Innovation Organizational Responses to Technological Opportunities & Market Imperatives, chapter 1, pages 3-34, World Scientific Publishing Co. Pte. Ltd..
  • Handle: RePEc:wsi:wschap:9781848161306_0001
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    Citations

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    Cited by:

    1. CĂ©line Merlin-Brogniart & Simon Nadel, 2021. "Specificities of environmental innovation dynamics in service firms: the French case," Journal of Evolutionary Economics, Springer, vol. 31(2), pages 451-473, April.
    2. Dao Thi Ta & Chia-Han Yang, 2018. "Exploring The Impacts Of Service Innovation On Customer Satisfaction In The Telecom Industry: A Perspective From Interactive And Supportive Service Innovations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(07), pages 1-30, October.
    3. Uyen Nguyen Thi & Manh Hoang Van & Imran Mahmud & Linh Vu Thi Thuy, 2023. "Innovation and the Sustainable Competitive Advantage of Young Firms: A Strategy Implementation Approach," Sustainability, MDPI, vol. 15(13), pages 1-13, July.

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