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Reengineering Practice in Singapore's Public Sector

In: Reengineering In Action The Quest for World-Class Excellence

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  • CHAN MENG KHOONG

    (Centre for Strategic Process Innovation, National Computer Board, 71 Science Park Drive, Singapore 118253, Republic of Singapore)

Abstract

In recent years, there has been marked increase in business process reengineering practice in Singapore's public sector. The 'PS21 — Public Service for the 21st Century' movement, championed at high levels of government, is a key factor behind this phenomenon. This paper examines the application of reengineering to the Singapore public sector context, and discusses some critical success factors. We also present a holistic enterprise model and a change implementation framework, which has been used successfully in assisting several public sector agencies in their reengineering efforts.

Suggested Citation

  • Chan Meng Khoong, 1999. "Reengineering Practice in Singapore's Public Sector," World Scientific Book Chapters, in: Chan Meng Khoong (ed.), Reengineering In Action The Quest for World-Class Excellence, chapter 12, pages 227-243, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781848160576_0012
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