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A Management System for the Simultaneous Attainment of Customer Satisfaction and Employee Satisfaction

In: Japanese Cost Management

Author

Listed:
  • KAZUKI HAMADA

    (Faculty of Commerce, Seinan Gakuin University, Fukuoka, Fukuoka 814-8511, Japan)

Abstract

The following sections are included:IntroductionFactors Concerning Customers and Employees for Competitive AdvantageTP Management to Aim at the Balanced Attainment of GoalsAn example of the simultaneous attainment of CS and ESAnother example of the simultaneous attainment of CS and ESConcluding RemarksReferences

Suggested Citation

  • Kazuki Hamada, 2000. "A Management System for the Simultaneous Attainment of Customer Satisfaction and Employee Satisfaction," World Scientific Book Chapters, in: Japanese Cost Management, chapter 19, pages 416-433, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9781848160385_0019
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