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The Transformation of Postal Services in Light of Technological Developments and Users’ Needs

In: New Business and Regulatory Strategies in the Postal Sector

Author

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  • Luigi Scorca

    (AGCOM - Italian Communications Regulatory Authority)

Abstract

This paper suggests that technology is empowering the management of logistic networks by virtual platforms. This is changing postal services in two concurrent ways: through the segmentation of the production chain into amorph segments (APLs, proximity points, last-mile express services) and the vertical integration strategy followed by e-commerce platforms. It allows also the management of postal services through a crowdsourced network. Technology modifies how activities are performed but processes are de facto equivalent. Platform operations should be then regarded as part of the overall postal service and not a mere intermediation between different players. The forthcoming revision of the Postal Service Directive should then consider the disruption of traditional business models and production chains.

Suggested Citation

  • Luigi Scorca, 2018. "The Transformation of Postal Services in Light of Technological Developments and Users’ Needs," Topics in Regulatory Economics and Policy, in: Pier Luigi Parcu & Timothy J. Brennan & Victor Glass (ed.), New Business and Regulatory Strategies in the Postal Sector, pages 313-325, Springer.
    • Handle: RePEc:spr:topchp:978-3-030-02937-1_23
    DOI: 10.1007/978-3-030-02937-1_23
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