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A Comparative Study of ISO Implementation in Public and Private Higher Education Institutions in Vietnam

In: Proceedings of the 4th International Conference on Research in Management and Technovation

Author

Listed:
  • Ton Nguyen Trong Hien

    (Van Lang University)

  • Pham Thien Vu

    (Van Lang University)

Abstract

Achieving ISO accreditation establishes a successful link between an organization and its associated parties, including learners, clients, and stakeholders. It appears that numerous public higher education institutions have effectively implemented the ISO standard, while only a small number of private educational institutions have achieved such recognition. As a result, the aim of this paper is to examine and comprehend the variations in approaches and practices utilized by educational institutions during the development and implementation of ISO projects. To achieve this goal, the study will utilize the Group Consensus Theory, which is an effective method for gathering diverse viewpoints and achieving consensus. Authors employ a series of inquiries to evaluate a given organization’s ability to conform to ISO standards. Based on research findings, private institutions of higher education exhibit challenges in addressing problems as they arise, maintaining a lack of receptivity to employee problem-solving and engaging in limited communication with their staff.

Suggested Citation

  • Ton Nguyen Trong Hien & Pham Thien Vu, 2024. "A Comparative Study of ISO Implementation in Public and Private Higher Education Institutions in Vietnam," Springer Books, in: Thi Hong Nga Nguyen & Darrell Norman Burrell & Vijender Kumar Solanki & Ngoc Anh Mai (ed.), Proceedings of the 4th International Conference on Research in Management and Technovation, pages 53-62, Springer.
    • Handle: RePEc:spr:sprchp:978-981-99-8472-5_6
    DOI: 10.1007/978-981-99-8472-5_6
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