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Modular Service Configuration for Identifying Value- Adding Services for Internationalization

In: Implementing International Services

Author

Listed:
  • Tilo Böhmann

    (Universität Hamburg)

  • Michael Schermann

    (Technische Universität München)

  • Helmut Krcmar

    (Technische Universität München)

Abstract

Zusammenfassung Assume that your firm needs to serve a new customer. The customer has specific needs, such as requesting you to operate an existing IT system or facilities. If you could meet these needs by predominately selecting and combining predefined services, imagine the impact on cost of sales and cost of delivery.

Suggested Citation

  • Tilo Böhmann & Michael Schermann & Helmut Krcmar, 2011. "Modular Service Configuration for Identifying Value- Adding Services for Internationalization," Springer Books, in: Tilo Böhmann & Wolfgang Burr & Thomas Herrmann & Helmut Krcmar (ed.), Implementing International Services, chapter 0, pages 155-167, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6445-8_9
    DOI: 10.1007/978-3-8349-6445-8_9
    as

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