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Designing Services as Adaptable Reference Models

In: Implementing International Services

Author

Listed:
  • Michael Schermann

    (Technische Universität München)

  • Michael Prilla

    (Ruhr-University of Bochum)

  • Tilo Böhmann

    (Universität Hamburg)

  • Helmut Krcmar

    (Technische Universität München)

  • Thomas Herrmann

    (Ruhr-University of Bochum)

Abstract

Zusammenfassung Reference models are focal research objects in the Information Systems discipline. The overall goal of reference modeling in IS research is to capture and publish knowledge on how to design and structure artifacts, e.g., information systems or business processes (Becker et al., 2004). The technique of reference modeling has been adopted by companies in many industries (e.g., Software, Health, Banking) to denote good practices for designing business processes or application systems (Fettke/Loos, 2004; Becker et al., 2002). While extant research predominantly focuses on constructing reference models for industries (Becker/Schütte, 2004; Neumann, 2003) and IS domains (Ahlemann/Riempp, 2008), in this chapter we explore the benefits of constructing services as reference models.

Suggested Citation

  • Michael Schermann & Michael Prilla & Tilo Böhmann & Helmut Krcmar & Thomas Herrmann, 2011. "Designing Services as Adaptable Reference Models," Springer Books, in: Tilo Böhmann & Wolfgang Burr & Thomas Herrmann & Helmut Krcmar (ed.), Implementing International Services, chapter 0, pages 275-292, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6445-8_16
    DOI: 10.1007/978-3-8349-6445-8_16
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