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Intelligent IT Systems in Business Application

In: Work and AI 2030

Author

Listed:
  • Alexander Rühr

    (OMMAX - Building Digital Leaders)

  • Benedikt Berger

    (University of Münster)

  • Thomas Hess

    (Ludwig-Maximilians-Universität München)

Abstract

Intelligent IT systems can handle a growing spectrum of cognitive and physical tasks as well or better than humans. This enables these IT systems to act increasingly autonomously. However, the commercial automation potential associated with this development can only be exploited if people are willing to delegate tasks to intelligent IT systems. However, this willingness is not generally present, but requires the building of trust. This chapter addresses the question of how to promote trust-building in intelligent IT systems, and identifies control and transparency as two important trust antecedents. These insights have important implications for the successful collaboration between humans and intelligent IT systems in work environments of the future.

Suggested Citation

  • Alexander Rühr & Benedikt Berger & Thomas Hess, 2023. "Intelligent IT Systems in Business Application," Springer Books, in: Inka Knappertsbusch & Kai Gondlach (ed.), Work and AI 2030, pages 125-132, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-40232-7_14
    DOI: 10.1007/978-3-658-40232-7_14
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