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A Method of E-government Website Services Quality Evaluation Based on Web Log Analysis

In: Liss 2013

Author

Listed:
  • Suozhu Wang

    (Capital Normal University)

  • Jianlin Zhang

    (Capital Normal University)

  • Fuze Yang

    (Capital Normal University)

  • Jia Ye

    (Capital Normal University)

Abstract

Data collections of evaluation index mainly rely on expert and questionnaire survey method in existing e-government website evaluation method, which makes the evaluation results have great subjectivity. In order to overcome the shortcomings of traditional evaluation methods, a synthetic index system which combined the subjective indexes with the objective indexes is proposed in this paper. And subjective index values are obtained by questionnaire survey and expert, objective index value is calculated by the web log analysis, statistical approach and financial statistics. The evaluation process of e-government website service quality is put forwarded based on this index system.

Suggested Citation

  • Suozhu Wang & Jianlin Zhang & Fuze Yang & Jia Ye, 2015. "A Method of E-government Website Services Quality Evaluation Based on Web Log Analysis," Springer Books, in: Runtong Zhang & Zhenji Zhang & Kecheng Liu & Juliang Zhang (ed.), Liss 2013, pages 1157-1162, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-40660-7_173
    DOI: 10.1007/978-3-642-40660-7_173
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