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The Process Manager and the Substance of Decision Making

In: Process Management

Author

Listed:
  • Hans Bruijn

    (Delft University of Technology)

  • Ernst F. Heuvelhof

    (Delft University of Technology)

  • Roel Veld

Abstract

The fourth core element of the process approach is substance: the process that is developed under the guidance of the process manager must be sufficiently substantive. After all, a process without substance is empty. The preceding chapters have already pointed out repeatedly that a decision-making process may degenerate into a process for the sake of the process. This may affect its speed (core element 3), but also its substance. When a process drifts too far away from the substance, it is vulnerable and fails to meet its original objective: a process is designed to produce substantive problem definitions and problem solutions.

Suggested Citation

  • Hans Bruijn & Ernst F. Heuvelhof & Roel Veld, 2010. "The Process Manager and the Substance of Decision Making," Springer Books, in: Process Management, edition 0, chapter 0, pages 145-164, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-13941-3_8
    DOI: 10.1007/978-3-642-13941-3_8
    as

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