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Quality Management Systems ISO 9901 and the Use of High Involvement Work Practices

In: Action-Based Quality Management

Author

Listed:
  • Amable Juárez-Tárraga

    (Universitat Politècnica de València)

  • Jose Miguel Albarracin-Guillem

    (Universitat Politècnica de València)

  • Marta Palmer-Gato

    (Universitat Politècnica de València)

  • Juan A. Marin-Garcia

    (Universitat Politècnica de València)

Abstract

Quality management systems place great emphasis upon HR management as a key factor in assuring the attainment of an organization’s objectives, given that they can sustain the competitive window and bring great efficiency, being a valuable and intangible active factor in an organization. Starting from this vision, and by applying a purely instrumental point of view centered upon results, in this chapter we will analyze to what extent the implementation of a quality management system based on the application of ISO 9001 favors the putting into action of High Involvement Work Practices, and what is the impact of this on the results of the organizations. High Involvement Work Practices or High Performance Work Practices (HIWP or HPWP) are a group of HR management practices that act synergistically and improve the organizational efficiency by creating work conditions that increase employee satisfaction, incentivize closeness and loyalty to the company and create an environment where work tasks are better performed.

Suggested Citation

  • Amable Juárez-Tárraga & Jose Miguel Albarracin-Guillem & Marta Palmer-Gato & Juan A. Marin-Garcia, 2014. "Quality Management Systems ISO 9901 and the Use of High Involvement Work Practices," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 97-113, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-06453-6_8
    DOI: 10.1007/978-3-319-06453-6_8
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