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Implementation Methodology of Effective Governance to Ensure the Quality of IT Service

In: Action-Based Quality Management

Author

Listed:
  • Ignacio Gil-Pechuán

    (Universidad Politécnica de Valencia)

  • Patrick Pullicino

    (Campus Middlesex University Malta)

  • M. Pilar Conesa García

    (Universidad Politécnica de Valencia)

Abstract

Nowadays, businesses have to comply with, or manage, a range of governance frameworks and national and international laws based on factors that include legal requirements, the need for good positioning with respect to their competitors and provider recognition, a customer prerequisite for hiring them or to enhance competitiveness vis-à-vis the end buyer. The ultimate goal of them all is to get the organisation ready to meet threats to it by preventing, identifying, correcting, reducing, and accepting the risk, and deciding to put in place compensatory measures which, though they may not reduce the risk of occurrence, do nevertheless mean the organisation can deal with some of the related problems in the event of occurrence. In this field, information technology is, in most cases, in the regulatory and legislative spotlight as it is the core factor in business communications and also tasked with managing organisations’ information. This chapter puts forward a model for implementing good IT governance based on integration into a single management system of the regulatory and legislative frameworks most commonly used in implementation consultancy and compliance audits for the various standards.

Suggested Citation

  • Ignacio Gil-Pechuán & Patrick Pullicino & M. Pilar Conesa García, 2014. "Implementation Methodology of Effective Governance to Ensure the Quality of IT Service," Springer Books, in: Marta Peris-Ortiz & José Álvarez-García (ed.), Action-Based Quality Management, edition 127, chapter 0, pages 175-192, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-06453-6_13
    DOI: 10.1007/978-3-319-06453-6_13
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