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The Sociotechnical School

In: Work Organisation in Practice

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  • P-O Börnfelt

Abstract

The work in the sociotechnical school is characterised by low division of labour. The work is both enlarged and enriched compared to Taylorism and Fordism. The work is coordinated by the self-directed work group. The foremen are replaced by coaches or facilitators, in line with a democratic leadership style, who give support and feedback to the groups. Enrichment, empowerment and a holistic understanding of the work support intrinsic motivation. As a result, workers tend to feel more responsibility and take more initiative in making changes at the workplace. These work characteristics are also in line with healthy working conditions, for instance better mental health and less risk to develop stress related health problems such as cardiac deceases. However, high demands of productivity can lead to peer pressure in the group. Workers can also feel frustration if they are not prepared and trained for self-direction and more skilled work.

Suggested Citation

  • P-O Börnfelt, 2023. "The Sociotechnical School," Springer Books, in: Work Organisation in Practice, chapter 0, pages 49-60, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-21667-1_4
    DOI: 10.1007/978-3-031-21667-1_4
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