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Taiwan

In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Author

Listed:
  • Chih-Wei Hsieh

    (City University of Hong Kong)

  • Mao Wang

    (National Taiwan University)

  • Yue Zhang

    (City University of Hong Kong)

Abstract

The chapter begins by introducing the political and cultural context of Taiwan and by explaining how it affects public service practice in the island country. This gives background information to understand the emotional labor experience of Taiwanese public servants. Survey data derived from the Taiwan sample show that emotive capacity is positively related to job satisfaction and personal fulfillment and inversely related to burnout. On the opposite, pretending expression is negatively related to job satisfaction and personal fulfillment and positively related to burnout. Deep acting generates no discernible effect on employees’ mental state. For Taiwanese, emotional labor is not merely a job demand; it is also a life skill, engaged in so that the cultural mandate of interpersonal harmony can be achieved. This unique social norm may explain the discrepancy in findings between Taiwan and many other countries.

Suggested Citation

  • Chih-Wei Hsieh & Mao Wang & Yue Zhang, 2019. "Taiwan," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 379-397, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-24823-9_17
    DOI: 10.1007/978-3-030-24823-9_17
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