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China

In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

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  • Xiaojun Lu

    (Shanghai Jiao Tong University)

Abstract

China is an ancient country whose Confucian principles form the basis for its culture and norms of governance at the same time that the nation implements contemporary reforms and engages with the international economy. This chapter describes the reforms that have occurred over the past forty years and how they have resulted in changes to public management in general and to the civil service system. Then two cases demonstrate the emotive load for frontline workers. This is followed by a description of the survey administration and findings. Results indicate that emotive capacity relates positively to job satisfaction and personal fulfillment. Moreover, authentic emotive expression relates positively to feelings of personal fulfillment and it reduces burnout. Results are explained in the context of cultural imperatives that emphasize harmony and adjusting one’s own needs in order to maintain harmony with others. The chapter closes with recommendations that China’s human resource system incorporates acknowledgment of emotional labor into job descriptions and performance evaluations.

Suggested Citation

  • Xiaojun Lu, 2019. "China," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 247-265, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-24823-9_11
    DOI: 10.1007/978-3-030-24823-9_11
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