IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-030-08277-2_13.html
   My bibliography  Save this book chapter

Artificial Intelligence and Robotics Technology in the Hospitality Industry: Current Applications and Future Trends

In: Digital Transformation in Business and Society

Author

Listed:
  • Li Yang

    (University of Nevada, Las Vegas)

  • Tony L. Henthorne

    (University of Nevada, Las Vegas)

  • Babu George

    (Fort Hays State University)

Abstract

This study explores the application of artificial intelligence (AI) and robotics technology in the hospitality industry. After reviewing and evaluating research and articles, currently, robotics technology has been broadly applied into hotel, food and beverage, and meeting and convention; these are the three major segments in the hospitality industry. The impacts of AI and robotics technology on workforce, customers, and corporations are examined. Further, the authors explore the potential use of artificial intelligence (AI) and robotics technology. In the end of this literature review, the factors and the risks of robot industry are discussed.

Suggested Citation

  • Li Yang & Tony L. Henthorne & Babu George, 2020. "Artificial Intelligence and Robotics Technology in the Hospitality Industry: Current Applications and Future Trends," Springer Books, in: Babu George & Justin Paul (ed.), Digital Transformation in Business and Society, chapter 0, pages 211-228, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-08277-2_13
    DOI: 10.1007/978-3-030-08277-2_13
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kang, David Yeonjun & Hur, Won-Moo & Shin, Yuhyung, 2023. "Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    2. Nazir, Sajjad & Khadim, Sahar & Ali Asadullah, Muhammad & Syed, Nausheen, 2023. "Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach," Technology in Society, Elsevier, vol. 72(C).
    3. Tamara Gajić & Dragan Vukolić & Jovan Bugarčić & Filip Đoković & Ana Spasojević & Snežana Knežević & Jelena Đorđević Boljanović & Slobodan Glišić & Stefana Matović & Lóránt Dénes Dávid, 2024. "The Adoption of Artificial Intelligence in Serbian Hospitality: A Potential Path to Sustainable Practice," Sustainability, MDPI, vol. 16(8), pages 1-26, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-030-08277-2_13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.