IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-030-00749-2_13.html
   My bibliography  Save this book chapter

Strategic Design Abilities for Integrated Care Innovation

In: Service Design and Service Thinking in Healthcare and Hospital Management

Author

Listed:
  • Rafael Canales Durón

    (Remember to Play)

  • Lianne Simonse

    (Delft University of Technology)

  • Maaike Kleinsmann

    (Delft University of Technology)

Abstract

When introducing novel solutions in healthcare, such as eHealth services, organizations frequently struggle with their adoption. The failure to address the needs of many users (healthcare workers, patients, and informal caregivers) is commonly part of the problem. Strategic designers bridge the gap between people’s needs, new technologies, and business viability. This is of great value in healthcare innovation where this integrated approach is often missing. This chapter introduces a practical framework of four strategic design abilities to address such challenges: future visioning, modeling value exchange relations, orchestrating service co-creation, and transforming organizational networks. Alongside we describe a strategic design project for a multinational healthcare technology company in The Netherlands where these abilities were applied. This resulted in a product-service system concept that facilitated integrated care innovation in the company.

Suggested Citation

  • Rafael Canales Durón & Lianne Simonse & Maaike Kleinsmann, 2019. "Strategic Design Abilities for Integrated Care Innovation," Springer Books, in: Mario A. Pfannstiel & Christoph Rasche (ed.), Service Design and Service Thinking in Healthcare and Hospital Management, pages 211-232, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-00749-2_13
    DOI: 10.1007/978-3-030-00749-2_13
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-030-00749-2_13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.