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Coworking Between Customers and Service Divisions in the B2B Business—With a Deeper Focus on Field Service

In: Smart Services Summit

Author

Listed:
  • Marleen Mühlberger

    (Glasgow Caledonian University)

  • Thomas Sautter

    (Glasgow Caledonian University)

  • Shaun West

    (Lucerne University of Applied Sciences and Arts)

  • David Harrison

    (Glasgow Caledonian University)

Abstract

The work concept of coworking has emerged in recent decades and coworking spaces offer an attractive environment and a casual and appealing atmosphere. Generally, coworking is understood as the flexible rental and termination of office space, workstations, or even creative spaces. The use is attractive for start-ups, traditional companies—especially development teams—and self-employed people. These are open work and communication areas where people can make contacts and exchange ideas with like-minded people. The philosophy and mindset of coworking will be analyzed in this paper against the background of customer relationships, especially in field service activities. Field Service Management stands for the optimized deployment planning of a company's mobile resources to handle service or maintenance orders. The resources include internal and external technical staff in the field, vehicles, and other tools or machines.

Suggested Citation

  • Marleen Mühlberger & Thomas Sautter & Shaun West & David Harrison, 2022. "Coworking Between Customers and Service Divisions in the B2B Business—With a Deeper Focus on Field Service," Progress in IS, in: Shaun West & Jürg Meierhofer & Utpal Mangla (ed.), Smart Services Summit, pages 95-103, Springer.
    • Handle: RePEc:spr:prochp:978-3-030-97042-0_10
    DOI: 10.1007/978-3-030-97042-0_10
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