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Adapting Product-Service System Methods for the Digital Era: Requirements for Smart PSS Engineering

In: Customization 4.0

Author

Listed:
  • Simon Hagen

    (University of Osnabrueck, Chair of Information Management and Information Systems)

  • Friedemann Kammler

    (University of Osnabrueck, Chair of Information Management and Information Systems)

  • Oliver Thomas

    (University of Osnabrueck, Chair of Information Management and Information Systems)

Abstract

In the past a lot of work has been spent on creating and improving methods to develop integrated systems consisting of products and services, named product-service systems (PSS). Due to the different disciplines involved in creating and maintaining these systems, e.g. service engineering, product and production engineering or information systems, the interfaces between the stakeholders have to be defined to integrate them and to make them work seamlessly. However, in recent years the concept of PSS shifted, influenced by the still growing impact of smartness and intelligence in the domain of information and communication technology (ICT). The rise of smart products and services led to the enhancement of “smart” product-service systems (smart PSS). This paper identifies, based on recent work and a literature review, methods developed for designing PSS. The main characteristics of the methods found are then analysed with regard to the affects smartness has on them. Knowledge about the smartness aspect is taken from descriptions of smart PSS. The findings are used to derive evidence about the transferability of PSS to smart PSS development methods.

Suggested Citation

  • Simon Hagen & Friedemann Kammler & Oliver Thomas, 2018. "Adapting Product-Service System Methods for the Digital Era: Requirements for Smart PSS Engineering," Springer Proceedings in Business and Economics, in: Stephan Hankammer & Kjeld Nielsen & Frank T. Piller & Günther Schuh & Ning Wang (ed.), Customization 4.0, pages 87-99, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-77556-2_6
    DOI: 10.1007/978-3-319-77556-2_6
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    Cited by:

    1. Jürgen Anke & Jens Poeppelbuss & Rainer Alt, 2020. "It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(4), pages 599-634, October.

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