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Quality Management Determinants of Hospital Services Case Study: Pneumophthisiology Hospitals in Romania

In: Emerging Issues in the Global Economy

Author

Listed:
  • Emilia Ciobanu

    (Romania Faculty of Economics and Business Administration)

  • Maria Viorica Bedrule Grigoruta

    (Romania Faculty of Economics and Business Administration)

  • Elisabeta Jaba

    (Romania Faculty of Economics and Business Administration)

Abstract

The present paper aims to study the influence of the determinants: category, size, and residence environment of the public hospitals of pneumophthisiology in Romania, on the quality management components through the opinion of their manager/director. The degree of satisfaction of human resources in the abovementioned hospitals depends on the importance given to the quality management components by the manager/director, influencing their commitment. Data were gathered using the questionnaire method (CHMQ) of hospital leadership, regarding quality management on its components and employees’ satisfaction in terms of working conditions, vocational training, and safety policy (health and safety) of the workplace. Each of the seven components of quality management, policy, objectives, planning, implementation, control, improvement, and commitment of human resources, is influenced by the size, category, and environment of the hospital. The importance given to quality management on its components influences all the processes of hospital management.

Suggested Citation

  • Emilia Ciobanu & Maria Viorica Bedrule Grigoruta & Elisabeta Jaba, 2018. "Quality Management Determinants of Hospital Services Case Study: Pneumophthisiology Hospitals in Romania," Springer Proceedings in Business and Economics, in: Silvia Cristina Mărginean & Claudia Ogrean & Ramona Orăștean (ed.), Emerging Issues in the Global Economy, chapter 0, pages 131-138, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-71876-7_11
    DOI: 10.1007/978-3-319-71876-7_11
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