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Human Resource Management, Strategic Leadership Development and the Greek Tourism Sector

In: Tourism, Culture and Heritage in a Smart Economy

Author

Listed:
  • Dimitrios Belias

    (University of Thessaly)

  • Panagiotis Trivellas

    (Technological Educational Institute of Sterea Ellada)

  • Athanasios Koustelios

    (University of Thessaly)

  • Panagiotis Serdaris

    (Technological Educational Institute of Western Makedonia)

  • Konstantinos Varsanis

    (Technological Educational Institute of Western Makedonia)

  • Ioanna Grigoriou

    (University of Staffordshire)

Abstract

Human resources management and strategic leadership development are considered essential in all economic sectors, aiming at the design of recruitment, retention and professional development practices of employees and the effective implementation of the strategic planning process. During recent years, in Greece, there has been a shift within the tourism industry towards high quality services including competitive customer service with fairly high-ranking position globally. Several questions arise as regards whether or not the applied strategies—or lack of certain strategies—respond to high quality service needs of tourism organizations and to the overall development of the tourism sector in Greece. A profound understanding of the need to design high-quality human resource management practices is vital for a comprehensive tourism strategic planning. Initially, in order to answer to all issues raised, the relevant literature has been reviewed. Subsequently, the paper describes the current situation of the Greek tourism sector and elaborates on HRM and strategic management concepts. It also examines service quality as an important prerequisite for attracting customers and as an essential strategic tool boosting tourism business performance.

Suggested Citation

  • Dimitrios Belias & Panagiotis Trivellas & Athanasios Koustelios & Panagiotis Serdaris & Konstantinos Varsanis & Ioanna Grigoriou, 2017. "Human Resource Management, Strategic Leadership Development and the Greek Tourism Sector," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Amitabh Upadhya & Anastasia Stratigea (ed.), Tourism, Culture and Heritage in a Smart Economy, pages 189-205, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-47732-9_14
    DOI: 10.1007/978-3-319-47732-9_14
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    More about this item

    Keywords

    Tourism; Human resource management; Strategic leadership; Strategic planning; Greece;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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