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Industrial Metaverse? Human-Centred Design for Collaborative Remote Maintenance and Training Using XR-Technologies

In: XR and Metaverse

Author

Listed:
  • Leif Oppermann

    (Fraunhofer FIT)

  • Yücel Uzun

    (Fraunhofer FIT)

  • Florian Buchholz

    (Fraunhofer FIT)

  • Urs Riedlinger

    (Fraunhofer FIT)

  • Simon Fuchs

    (Kuraray Europe GmbH)

  • Holger Stenzel

    (Kuraray Europe GmbH)

  • Lukas Odenthal

    (ZWi Technologies GmbH)

  • Andrea Altepost

    (Institut Leistung Arbeit Gesundheit)

  • Michael Bau

    (Institut Leistung Arbeit Gesundheit)

Abstract

This paper outlines an ongoing three-year project aimed at enhancing remote maintenance with XR-technologies in the industrial sector, progressing from single-user to multi-user collaboration within the emerging industrial metaverse. With multiple iteration-cycles, this study addresses different sociological and technical challenges. The first year focuses on a single-user HoloLens2 solution, resulting in a local training application for cleaning an industrial machine. In year two, multi-user collaboration was introduced in a shared virtual space around a remote-rendered digital twin of a so called “granulator”, employing avatars, video streams and audio communication. User tests demonstrated effective remote collaboration, emphasizing trust. With this demonstrator, the capabilities of our 5G campus network were also evaluated. Overall, this study highlights the evolving role of Human-Computer Interaction in facilitating human-to-human communication through technology within possible industrial metaverse settings.

Suggested Citation

  • Leif Oppermann & Yücel Uzun & Florian Buchholz & Urs Riedlinger & Simon Fuchs & Holger Stenzel & Lukas Odenthal & Andrea Altepost & Michael Bau, 2024. "Industrial Metaverse? Human-Centred Design for Collaborative Remote Maintenance and Training Using XR-Technologies," Springer Proceedings in Business and Economics, in: M. Claudia tom Dieck & Timothy Jung & Yen-Soon Kim (ed.), XR and Metaverse, pages 195-209, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-50559-1_15
    DOI: 10.1007/978-3-031-50559-1_15
    as

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