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Application of Tableau de Bord in the Key Accounts Department of a Fuel Trading Company: The Case of PRIO Supply

In: New Perspectives and Paradigms in Applied Economics and Business

Author

Listed:
  • Mónica Rodrigues

    (Polytechnic Institute of Coimbra, Quinta Agrícola - Bencanta)

  • Rosa Nunes

    (Polytechnic Institute of Coimbra, Quinta Agrícola - Bencanta
    Centre for Organizational and Social Studies of Polytechnic of Porto (CEOS.PP))

  • António Trigo

    (Polytechnic Institute of Coimbra, Quinta Agrícola - Bencanta
    Centre for Organizational and Social Studies of Polytechnic of Porto (CEOS.PP)
    University of Minho)

Abstract

Key Accounts Managers are responsible in an organization for the management of large clients requiring Management Information Systems that provide them in real-time accurate and timely information for decision-making. This project arises, therefore, as a response to this need and its main objective is to provide the Key Accounts Managers of a fuel trading company with an effective management control tool, having been chosen the Tableau de Bord. As contributions of this project to the academic and practical community, we have the systematization of Key Performance Indicators for the Key Accounts Department using the OVAR (Objectifs-Variables d’Action-Responsables) method and their availability in dashboards that constitute the Tableau de Bord.

Suggested Citation

  • Mónica Rodrigues & Rosa Nunes & António Trigo, 2024. "Application of Tableau de Bord in the Key Accounts Department of a Fuel Trading Company: The Case of PRIO Supply," Springer Proceedings in Business and Economics, in: William C. Gartner (ed.), New Perspectives and Paradigms in Applied Economics and Business, pages 271-286, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-49951-7_19
    DOI: 10.1007/978-3-031-49951-7_19
    as

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