Decision-Making Process Transformation in Post-Covid-19 World in Higher Educational Institutions

For the last decade, higher education institutions have faced substantial obstructions. COVID-19 has created several serious challenges for educational institutions and increased the impact of different external factors, like political, demographical, financial and the most important—technological trends on the sector. University leaders’ effort to maintain the core mission in these severe challenges is quite intense, however in the post-Covid situation, it is inevitable for higher education institutions to rethink of their mission, value proposition and operating models to successfully meet their strategic objectives. University executives deal with the tough decision-making process, their financial and human resources need to be reshuffled to resist the multi-faceted crisis. Besides providing staff with necessary tools and working environment, university leaders need to develop new working methods, intensify the communication and provide right directions. Simultaneously, institutions should not forget the wellbeing of their staff and students’ communities. For this purpose, number of funding schemes have been elaborated to support them financially. This process will require new approach of managerial decision-making, which will be aligned with the corresponding Management Information Systems (MIS). Differently from the classical methods, the process now requires the engagement with all members of the academic community and all of the stakeholders. The main goal of the leadership will be bringing in all different perspectives together and finding the best possible solutions for the “new normal”.