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Knowledge Management on Hotels: The Case of Greek Hotels

In: Strategic Innovative Marketing and Tourism

Author

Listed:
  • Lambros Vasiliadis

    (National and Kapodistrian University of Athens)

  • Dimitrios Belias

    (University of Thessaly)

  • Evangelos Zaftis

    (University of the Aegean)

Abstract

The scope of this chapter is to examine the case of knowledge management on the hotel business. The search for quality is directly related to the conversion of personal knowledge into a collective asset. In order to explore the processes leading to effective knowledge management, concepts such as this one are studied learning organizations, practice communities, in-house training, and it clarifies that a “thinking workforce” integrates learning into work processes by utilizing it to continually improve its services. In particular, reference was made to ways in which employees can integrate knowledge and channel it into the organization through Knowledge Management. Having in mind the important role of knowledge management on hotels, the chapter has focused on how to empower those intellectual skills so to leverage the performance of hotels.

Suggested Citation

  • Lambros Vasiliadis & Dimitrios Belias & Evangelos Zaftis, 2020. "Knowledge Management on Hotels: The Case of Greek Hotels," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Efstathios Kefallonitis & Prokopios Theodoridis (ed.), Strategic Innovative Marketing and Tourism, pages 991-998, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-36126-6_110
    DOI: 10.1007/978-3-030-36126-6_110
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    Cited by:

    1. Rossidis Ioannis & Dimitrios Belias, 2020. "Combining Strategic Management with Knowledge Management: Trends and International Perspectives," International Review of Management and Marketing, Econjournals, vol. 10(3), pages 39-45.
    2. Daniel RUSU, 2022. "Association of Knowledge Management with Strategic Management: Directions and Trends at International Level," Management and Economics Review, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 7(1), pages 49-66, February.

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