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Lean Office and Digital Transformation: A Case Study in a Services Company

In: Operations Management for Social Good

Author

Listed:
  • Juliana Chagas Santos

    (Fluminense Federal University)

  • Alberto Eduardo Besser Freitag

    (Fluminense Federal University)

  • Oswaldo Luiz Gonçalves Quelhas

    (Fluminense Federal University)

Abstract

The purpose of this article is to report the implementation of lean office and digital transformation in a services company. The research method was a qualitative approach, with literature review and case study. The comparative results between current and future Value stream maps showed consistent improvements in performance indicators.

Suggested Citation

  • Juliana Chagas Santos & Alberto Eduardo Besser Freitag & Oswaldo Luiz Gonçalves Quelhas, 2020. "Lean Office and Digital Transformation: A Case Study in a Services Company," Springer Proceedings in Business and Economics, in: Adriana Leiras & Carlos Alberto González-Calderón & Irineu de Brito Junior & Sebastián Villa & Hugo (ed.), Operations Management for Social Good, chapter 0, pages 937-946, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-23816-2_92
    DOI: 10.1007/978-3-030-23816-2_92
    as

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