IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-030-17215-2_8.html
   My bibliography  Save this book chapter

Customer Focus in European Higher Education Systems

In: Applied Ethics for Entrepreneurial Success: Recommendations for the Developing World

Author

Listed:
  • Diana Ivana

    (Babeş-Bolyai University)

  • Sorin Dan

    (University of Vaasa)

  • Oana Cristina Popovici

    (Romanian Academy, Institute for Economic Forecasting)

Abstract

This article looks at the idea and practice of “customer focus” in higher education. As a global trend with origins in the business and corporate world, customer focus has come to increasingly shape public services worldwide. Influenced by business thinking, terminology, and practices, governmental organizations across policy areas have used customer focus to reform public services in order to bring them closer to the demands and expectations of their users. The paper particularly analyzes changes in customer focus understanding and its implications for the European higher education policies. The aim of the article is to contribute to a better conceptualization and policy understanding of this growing approach to higher education reform.

Suggested Citation

  • Diana Ivana & Sorin Dan & Oana Cristina Popovici, 2019. "Customer Focus in European Higher Education Systems," Springer Proceedings in Business and Economics, in: Sebastian Văduva & Ioan Fotea & Lois P. Văduva & Randolph Wilt (ed.), Applied Ethics for Entrepreneurial Success: Recommendations for the Developing World, chapter 0, pages 111-127, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-17215-2_8
    DOI: 10.1007/978-3-030-17215-2_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-030-17215-2_8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.