IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-030-03910-3_38.html
   My bibliography  Save this book chapter

The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in Greece

In: Smart Tourism as a Driver for Culture and Sustainability

Author

Listed:
  • Dimitrios Belias

    (Technological Educational Institute of Thessaly)

  • Christos Mantas

    (University of Leicester)

  • Dimitrios Tsiotas

    (University of Thessaly)

Abstract

Organizational culture and business philosophy have been shown to affect the performance of an organization. It is imperative for executives to know the organizational culture of the business in which they work to develop the corresponding strategic goals that will improve the performance of the hotel business and give it a competitive advantage over its rivals. (Belias et al. 2016b, c). In order to achieve an excellent customer service it is necessary to know the characteristics of the customer of the hotel business. Services that do not meet customer expectations will prove to be unsatisfactory, so the customer can look for these services in other competing businesses. This is very important in the case of five star hotels in Greece. Of course, as it is revealed on this paper, there is still a need for further research on this topic.

Suggested Citation

  • Dimitrios Belias & Christos Mantas & Dimitrios Tsiotas, 2019. "The Impact of Corporate Culture in the Performance of the Front Desk Employees—The Case of Five Star Hotels in Greece," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Marival Segarra-Oña (ed.), Smart Tourism as a Driver for Culture and Sustainability, chapter 0, pages 563-576, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-03910-3_38
    DOI: 10.1007/978-3-030-03910-3_38
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Keywords

    Culture; Performance; Tourism; Greece; Five star hotels;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-030-03910-3_38. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.