IDEAS home Printed from https://ideas.repec.org/h/spr/paitcp/978-3-319-17722-9_8.html
   My bibliography  Save this book chapter

Adopting Social Media in the Local Level of Government: Towards a Public Administration 2.0?

In: Social Media and Local Governments

Author

Listed:
  • J. Ignacio Criado

    (Universidad Autónoma de Madrid)

  • Francisco Rojas-Martín

    (Universidad Autónoma de Madrid)

Abstract

This chapter analyses the dynamics of adoption of social media in Spanish local governments with over 50,000 inhabitants. Specifically, the study seeks to respond to the following questions: (1) What are the key factors that explain the use of social media in public administrations? (2) What is the perception of those who manage social media regarding the level of development in their institution? (3) What are the key inhibitors for the development of these technologies in local administrations? This chapter is based on a questionnaire aimed at those in charge of social media in all Spanish local governments with over 50,000 inhabitants (146), which obtained a response rate above 97 % and presents the results through descriptive statistics relating to the defined indicators. The most significant conclusions are, on the one hand, that despite there being a high level of diffusion of these technologies at the level of local administrations, initial actions and strategies for their promotion have either not been clearly defined, or have been inadequately implemented. Second, we are at an early stage of development of social media in the local government sphere. Nonetheless, this is a field of widespread academic interest, bearing in mind the potential for innovation in management and in improved public administration interaction with citizens.

Suggested Citation

  • J. Ignacio Criado & Francisco Rojas-Martín, 2016. "Adopting Social Media in the Local Level of Government: Towards a Public Administration 2.0?," Public Administration and Information Technology, in: Mehmet Zahid Sobaci (ed.), Social Media and Local Governments, edition 127, chapter 0, pages 135-152, Springer.
    • Handle: RePEc:spr:paitcp:978-3-319-17722-9_8
    DOI: 10.1007/978-3-319-17722-9_8
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:paitcp:978-3-319-17722-9_8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.