IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-642-37228-5_3.html
   My bibliography  Save this book chapter

In the Face of Customers’ Changing Behaviour, Should Italian Banks’ Approach to Online Trading Remain the Same?

In: Organizational Change and Information Systems

Author

Listed:
  • Franca Cantoni

    (Università Cattolica del Sacro Cuore)

  • Cecilia Rossignoli

    (University of Verona)

Abstract

What drives the behaviors of banks and their customers in times of profound changes? The modern crisis affecting economic and social systems has significantly diminished customers’ willingness to invest, and this trend, together with improved information about financial services, has made them more price sensitive, more rational in their decision making, and thus more challenging for banks to attract. Therefore, banks have invested in projects to improve their internal processes and online services, in particular by deploying web 2.0–based mobile banking and payment opportunities. In the Italian banking sector, 12 years after the publication of “New Distribution Models for Financial Services: The Italian Banks’ Approach to the On Line Trading Development,” this article considers how general and structural changes in customer behavior and the banking sector have affected the strategy banks use to provide online trading services, including the use of outsourcing and new managerial practices.

Suggested Citation

  • Franca Cantoni & Cecilia Rossignoli, 2013. "In the Face of Customers’ Changing Behaviour, Should Italian Banks’ Approach to Online Trading Remain the Same?," Lecture Notes in Information Systems and Organization, in: Paolo Spagnoletti (ed.), Organizational Change and Information Systems, edition 127, pages 21-31, Springer.
    • Handle: RePEc:spr:lnichp:978-3-642-37228-5_3
    DOI: 10.1007/978-3-642-37228-5_3
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-642-37228-5_3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.