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Dealing with Critical IS Research: Artifacts, Drifts, Electronic Panopticon and Illusions of Empowerment

In: Designing Organizational Systems

Author

Listed:
  • Marcello Martinez

    (Second University of Naples)

  • Mario Pezzillo Iacono

    (Second University of Naples)

Abstract

The chapter explores the diversity of topics, views and perspectives focused on the relationship between information systems (IS) and control, from a critical perspective. The work reflects upon the framework of Critical IS Research and its relation to Foucaultian approach and IS practice, informing the discussion on the ways IS and managerial Discourses framing the organizational reality. For this purpose, a case study of call centre outsourced industry is presented. We have explained how the overlapping between “electronic panopticon” and “commitment practices” used by management becomes a powerful tool for exerting influence and control in the sense of self-discipline and self-regulation. From this point of view, these tools are merely illusions of empowerment, representing only an apparent departure from traditional form of control, reiterating the idea of technological Discourse as a means of manipulation.

Suggested Citation

  • Marcello Martinez & Mario Pezzillo Iacono, 2013. "Dealing with Critical IS Research: Artifacts, Drifts, Electronic Panopticon and Illusions of Empowerment," Lecture Notes in Information Systems and Organization, in: Richard Baskerville & Marco De Marco & Paolo Spagnoletti (ed.), Designing Organizational Systems, edition 127, pages 83-102, Springer.
    • Handle: RePEc:spr:lnichp:978-3-642-33371-2_5
    DOI: 10.1007/978-3-642-33371-2_5
    as

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