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Design of Socio-technical Systems: What Does the Practice Tell Us?

In: Digital Technology and Organizational Change

Author

Listed:
  • Peter Bednar

    (University of Portsmouth
    Lund University)

  • Moufida Sadok

    (University of Portsmouth)

Abstract

In this paper we report upon some results of an empirical study involving employees from 32 SMEs in the UK on how they approach socio-technical principles in the design of their work systems. We are particularly interested in what extent employees are engaged with decision making, change in work practices and job satisfaction. Our findings reveal that employees would prefer more responsibilities, more involvement in the decision making and in change of work practices. Additionally, it seems that recognition and appreciation by management are the most valuable job satisfaction criteria. Therefore, our findings further support the conclusion that socio-technical principles are not outdated. From a socio-technical lens, the debate on the productivity issues should not only consider buying more technology as a crucial part of the design of a work process but additional effort is required to connect it with employees’ capabilities.

Suggested Citation

  • Peter Bednar & Moufida Sadok, 2018. "Design of Socio-technical Systems: What Does the Practice Tell Us?," Lecture Notes in Information Systems and Organization, in: Cecilia Rossignoli & Francesco Virili & Stefano Za (ed.), Digital Technology and Organizational Change, pages 61-68, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-62051-0_6
    DOI: 10.1007/978-3-319-62051-0_6
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