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The Digital Employee Experience: Discovering Generation Z

In: Digital Technology and Organizational Change

Author

Listed:
  • Chiara Meret

    (Sapienza University of Rome)

  • Silvia Fioravanti

    (Sapienza University of Rome)

  • Michela Iannotta

    (Sapienza University of Rome)

  • Mauro Gatti

    (Sapienza University of Rome)

Abstract

Nowadays, organizations face the co-presence of three generations of workers (“baby boomers”, Xers and Yers). However, another generation will join the workforce in the next years: the generation Z. Accordingly, companies must be able to understand their characteristics and expectations, in order to manage their generation mix. This study aims to fulfill a consistent gap in the extant literature, also providing important managerial implications, when formulating three propositions: (a) there are specific aspects which Zers give more importance when choosing their job; (b) the use of technology and the typology of technological devices characterize the digital employee experience of the generation Z; and (c) the entry of the new generation of workers has an impact on diversity management practices within organizations. After a comprehensive review of the literature, we analyze and discuss the results of a survey among 298 young people, belonging to the generation Z. The findings reveal both a universal profile of the future generation of workers, together with their digital behaviors.

Suggested Citation

  • Chiara Meret & Silvia Fioravanti & Michela Iannotta & Mauro Gatti, 2018. "The Digital Employee Experience: Discovering Generation Z," Lecture Notes in Information Systems and Organization, in: Cecilia Rossignoli & Francesco Virili & Stefano Za (ed.), Digital Technology and Organizational Change, pages 241-256, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-62051-0_20
    DOI: 10.1007/978-3-319-62051-0_20
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