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How to Integrate Languages on Safety: A Participatory Information System to Improve Risk Management

In: Reshaping Accounting and Management Control Systems

Author

Listed:
  • Marco Trizio

    (University of Torino)

  • Cristiano Occelli

    (University of Torino)

  • Alessandra Re

    (University of Torino)

Abstract

The chapter presents a participatory method to develop an information system on occupational risk. Sharp-end operators, who constantly deal with unplanned interactions occurring within the socio-technical work system, accumulate a specific experience, centred on risk scenarios rather than on risk factors. To highlight this experience and benefit from the operators’ holistic view on risk, we carried out a descriptive analysis of work activity in three hospital laboratories using an elicitation interview: the “Instructions to the Double”. Several multi-factor risk scenarios emerged. These narrative data were structured into an information system where each work activity is associated with multi-factor risk scenarios. The graphic presentation of work activities and their associated risks provides a common cognitive reference that fosters communication between safety and work domain experts in their different languages, for a more effective and comprehensive risk management.

Suggested Citation

  • Marco Trizio & Cristiano Occelli & Alessandra Re, 2017. "How to Integrate Languages on Safety: A Participatory Information System to Improve Risk Management," Lecture Notes in Information Systems and Organization, in: Katia Corsi & Nicola Giuseppe Castellano & Rita Lamboglia & Daniela Mancini (ed.), Reshaping Accounting and Management Control Systems, pages 41-52, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-49538-5_3
    DOI: 10.1007/978-3-319-49538-5_3
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